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OPERATIONS DIRECTOR
Hearth Connection
Posted April 21, 2008

Hearth Connection is a growing nonprofit working to end homelessness. Our current team of 11 works collaboratively with government, social service agencies, foundations and the people who obtain housing as a result of Hearth Connection’s work. We manage a network of supportive housing providers, financing supportive services and rental assistance, promoting best practices to help people with long histories of homelessness achieve stability, recovery and prosperity. In addition, we are involved in program evaluation and public policy.

Four functions — provider support, rental assistance administration, regional community relations and information/evaluation — will report to the operations director. This person will be responsible for internal performance and organizational development to carry out Hearth Connection’s mission at the highest level of excellence. This includes planning, creative and collaborative problem-solving, process management, project management and team-building. We need someone who will roll up their sleeves and get things done to strengthen the organization and plan for growth so that we can efficiently and effectively bring an end to the unnecessary tragedy of homelessness.

Principal responsibilities:

Manage Hearth Connection’s internal processes. Achieve efficiency by standardizing the products, processes and delivery systems, and defining acceptable variations, consistent with Hearth Connection’s values about responsiveness to community and participant needs.
Manage and develop staff, including coaching, training and cross-training, and aligning activities to achieve goals. Strengthen a culture of continuous learning from shared experience.
Implement an operational approach that values data as a strategic and management tool.
Use a project management approach to implement new business opportunities efficiently.
Strategize and work closely with the executive director to set and implement organizational priorities and assess new business opportunities.
Centralize coordination of operations and planning activities. Facilitate Hearth Connection’s leadership team to develop the organization’s operations plan and priorities, problem solve, and assess and prioritize systems change and new business opportunities.

Minimum qualifications:

Strong operational experience within a growth context
Strong people-management experience
Ability to balance change and growth with stability at the core
Appreciation of the power of data as a strategic driver
Adaptable, high tolerance for the ambiguity that accompanies growth
Strategic, quick study, inquiring mind
Ability to manage people and processes without creating a bureaucracy

See full position description at hearthconnection.org (PDF).

To apply:
We offer competitive salaries based on experience. Send resume to:

Hearth Connection
2446 University Ave West, Suite 150
Saint Paul, MN 55114
sara@hearthconnection.org

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